Technology. A look at DirectBuy technology and communications.

Total Operating System (T.OP.S.)

Each DirectBuy franchise is equipped with a software system designed to provide quick order fulfillment and, consequently, better customer service. Through T.OP.S. franchise owners place and track orders, handle billing, refunding and damage reports, and transmit new membership applications to the Corporate Support Center in Merrillville, Indiana.

T.OP.S. dramatically reduces the amount of time it takes to complete the order process. Order information is readily accessible on both the franchise and corporate levels, improving customer service to both franchises and members.

This web-enabled application has the flexibility to handle anticipated growth in merchandise volume and membership, as well as the capacity to expand for possible additional features.

 

The Power of the Internet

DirectBuy's private, members-only website, members.DirectBuy.com, pairs with the traditional DirectBuy Club as a valuable additional resource for DirectBuy members. The site has significantly increased its utility to members by adding new features that make shopping easier and more convenient.

Through members.DirectBuy.com, members can check the status of open orders; view their showroom’s local suppliers, contractors and installers; read about new suppliers; search the club's product index; view suppliers by category, and renew their membership information. Members can also shop and track orders placed online and in the club.

Adding Direction® Catalog, a consumer publication produced by DirectBuy, to members.DirectBuy.com has contributed to the site's success - now members can make Direction Catalog purchases online with their MasterCard or Visa. The website continues to implement new features.